Frequently Asked Questions about Hina Dolls 9 Cases
Frequently Asked Questions about Hina Dolls: Hina Dolls
FAQ
Q1. When will the next sale start?
A. We will start selling online from November 1st.
The shop will also open. Please visit us by all means.
Q2. I would like to see the actual products. Where can I see them?
A. It is on display at our store in Fujieda City, Shizuoka Prefecture.
[Store] 3-2-51 Chamachi, Fujieda City, Shizuoka Prefecture
Hina Dolls 【Business hours】9:00-17:00
Open all year round until May 5th (except December 31st and the first three days of the New Year)
[TEL] 054-641-4936
[Toll-free number] 0800-300-4936
・We are planning to hold a Hina doll exhibition in December and January .
Learn more
・Dolls are available for free rental .
We will deliver the dolls you want to your home so you can see them in person.
(This service will be available until the end of the year.)
Learn more
Q3. How much does shipping cost?
A. Shipping is free nationwide.
However, those who wish to ship overseas are excluded.
Q4. What about payment?
A. For payment, please choose from bank transfer, cash on delivery, cash on delivery credit, or credit card.
Q5. When and how will the products be delivered? Is it possible to specify the date and time?
A. Delivery will be by Sagawa Express courier service.
You can also specify the date and time when placing your order.
The shortest delivery time is 5 business days after placing your order.
Please note that we may not be able to accommodate your request due to traffic conditions, bad weather, etc.
Q6. I would like to send this to my grandchild who lives overseas. Can you ship it overseas?
A. It is possible to ship by international speed mail (EMS).
However, there are areas where we cannot accept it. Please contact us.
●We will charge 5,000 yen (including tax) for packing fee per box.
●The shipping fee varies depending on the destination and the total weight of the product.
●Customs duties may be applied when you receive the goods locally.
Click here for details
Q7. When I tried to buy it, it was sold out. Do you have resale?
A. We do not resell sold out items.
Because each piece is handmade by a craftsman,
The number that can be prepared is limited.
note that.
Q8. I would like to request repairs. What should I do?
A. Please contact us by phone or email.
We will provide you with information about repairs.
Email: aoki@hinaninngyou.com
Phone: 054-641-4936
[Free call] 0800-300-4936
Q9. Should I hang Noshi?
A. Since it is a gift, I think it would be better to hang it.
We have written the last name of the person who ordered it.